Refund policy

At Bluemo, customer satisfaction is very important to us.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We may request photos of the item to help resolve the issue quickly.

Depending on the situation, we will offer a replacement or a refund.

For items that are damaged during shipping, we will send a replacement or issue a refund without requiring the item to be returned.

Please note that we do not accept returns for items due to change of mind. If a return is approved, customers may be responsible for return shipping costs.

Shipping times may vary depending on the destination. If your order has not arrived within the expected delivery time, please contact us and we will assist you.

To request a refund or report an issue, please contact our support team at:

Bluemo2510@gmail.com

We aim to respond to all inquiries within 24 hours.